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1. Returns and Refunds
Thank you for shopping from our reon website. We want to ensure you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.
2. Eligibility for Refunds
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately so we can evaluate the issue and make it right.
- Non-Delivery: If you do not receive your purchased product within the specified delivery time, please notify us promptly to investigate and resolve the issue.
3. Refund Process
To initiate a refund, please follow these steps:
a. Contact Us: Reach out to our customer support team by emailing us. Provide details of your order, including the issue with the product.
b. Evaluation: You should take a photo or video of the product at the time of unpacking. Send photos and videos within two days to ensure that the product is not damaged due to your actions.
c. Refund Decision: Once your
request is approved, we will process the refund to your original method of
payment or issue store credit, as per your preference.
d. Refund Notification: You will receive a notification once the refund has been processed. Please allow a reasonable amount of time for the refund to reflect in your account, depending on your payment method.
4. Conditions for Refunds
- Products must be returned in their original condition and packaging.
- Refunds are typically processed within
two business days after approval.
- Shipping costs are non-refundable
unless the return is due to our error.
5. Contact Us
If you have any questions about our Refund Policy, please contact us using the official Contact Us page on our website.
